At Rainbowwear, operated by Qineous Technologies Private Limited, we are dedicated to offering a seamless, reliable, and trustworthy shopping experience. We prioritize fair treatment and transparent handling of all customer concerns. Our Grievance Redressal Policy is designed to ensure that your complaints are addressed promptly, professionally, and in compliance with applicable laws.  

Understanding Grievances  

A grievance refers to any concern, issue, or dissatisfaction arising from a product or service purchased through our platform, for which the customer seeks resolution. This may include, but is not limited to:  

• Issues with product quality or defects    
   
• Incorrect, delayed, or failed deliverie    
   
• Payment-related discrepancies    
   
• Challenges related to returns, refunds, or exchanges    
   
• Dissatisfaction with customer support    
   
• Queries related to our platform policies  

How to Submit a Grievance  

If you encounter any issue, we encourage you to reach out through our designated support channels. The process is as follows:  

1. Visit Our Support Channels    
   Access the “Help Centre” or “Contact Us” section on our website or mobile application.    
    
2. Select Your Issue    
   Choose the category or topic that closely matches your concern.    
    
3. Submit Your Details    
   Provide comprehensive information, including order ID, detailed description of the issue, and any supporting images or documents.  

Once submitted, our customer support team will review your grievance and respond accordingly.  

Escalation to Grievance Officer  

If your issue is not resolved to your satisfaction by our customer support team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.  

Rainbowwear has appointed a dedicated Grievance Redressal Officer to ensure accountability, oversee the resolution process, and address unresolved or escalated complaints. You can contact the Grievance Officer via email at qineoustechnologiespvtltd@gmail.com.  

Grievance Handling Procedure  

1. Acknowledgement    
   We will acknowledge receipt of your grievance within 48 hours via email.    
    
2. Unique Reference ID    
   A unique ticket or grievance ID will be generated and shared with you to track the status of your complaint.    
    
3. Resolution Timeline    
   Our team, together with the Grievance Officer, will make all efforts to resolve your grievance promptly, typically within 7 working days, or as mandated by applicable laws.    
    
4. Updates & Communication    
   You will receive regular updates on the progress of your grievance through your registered communication channel.  

Closure of Grievance  

A grievance will be considered resolved and closed under the following circumstances:  

• When you receive a satisfactory resolution from our support team or Grievance Officer.    
   
• If you do not respond to our communications within a reasonable timeframe after a resolution has been offered.    
   
• When a final resolution has been communicated in accordance with our policies and legal requirements.  

Contact Information  

For further questions or to initiate a grievance, please reach out to us at: qineoustechnologiespvtltd@gmail.com.  

Note  

This policy may be updated periodically. Please refer to the latest version on our Terms of Use and Privacy Policy pages for the most current information.